Have a question about MaxMoney?

Our customer support is only a call away and can be reached at 1800-18-6000 to help you with your transactions or answer any enquiries.

Email Us

If you’re encountering an issue or problem when transacting with MaxMoney, you can always email us directly or via the form below.

Email Support

CALL US

Give us a call if you need to speak to our Customer Service or Support. We are available to assist you between 9 A.M. and 6 P.M. from Monday to Friday.

ONLINE FORM

If you’re an existing user of MaxMoney and are experiencing trouble or have a question before signing up, drop us a line below and we’ll help you out.

Drop us a line

General

  • Indonesia - BNI, Kantor Pos & Alfamart
  • Nepal - Anywhere
  • Bangladesh - Islami Bank
  • Philippines - Cebuana, M Ihuiller & BDO
  • India - Muthoot Finance
  • Pakistan - UBL Bank
  • Vietnam -Sacombank
Country Account Deposit (RM) Cash Pickup (RM)
Singapore 25 NA
Bangladesh 10 10
India 12 12
Philippines 12 12
Indonesia 10 10
Nepal 12 12
Vietnam 13 13
Thailand 15 NA
Pakistan Free
1-800 15
>= 801 Free
Country Time (Working Day) Account Deposit Cash Pickup
Singapore
Before 2.30pm
After 2.30pm
Sameday
Next business day
NA
Bangladesh Before 6pm Next business day 5 minutes to next business day
India Before 6pm Sameday to next business day 5 minutes to next business day
Philippines Before 6pm Next business day 5 minutes to next business day
Indonesia Before 6pm Immediate to next business day 5 minutes to next business day
Nepal Before 6pm Sameday to 3 days 5 minutes to next business day
Vietnam Before 6pm Next business day 5 minutes to next business day
Thailand Before 6pm Next business day NA
Pakistan Before 6pm Sameday to next business day 5 minutes to next business day
*Notes: In the event of incorrect beneficiary details or unavoidable circumstances service could be delayed
TheMaximum amount can be transferred will follow Bank Negara's regulation.
The maximum amount a customer can send a day is RM 10,000.
However it also depends on the ATM withdrawal limit set on their bank card.
You can send money through our branch offices and agents. You can get the branch list from http://www.maxmoney.com/stores.html
Because we guarantee safe and prompt transfer of your hard earned money at best rates and lower cost. The transfered money reaches the beneficiary at near to immediate from sending time. Every amount can be sent safely and cost effectively. Receiver do not need to pay any service charge to receive money. Therefore, the receiver can collect the full amount from our partners.
You can always contact us to get your transaction updates. Please be informed that the informations will be delivered only upon verification done.
You can contact us or email to info@paymence.com the correct amount for us to proceed with next cause of action.
Passport is needed and required to send overseas. However, if customer doesn’t have Passport they can also bring/show their “Home Country ID” or “Government Photo ID”.
  1. Go to https://www.maxmoney.com/my/ and log in.
  2. Click Setting button.
  3. Click "My Beneficiary" tab.
  4. Click "Add Beneficiary" tab.
  5. Fill in beneficiary information and save it.
The promotional products will be given by MaxMoney to all SST - Max Terminal custodian. However, for additional promotional material the custodian can request from MaxMoney Sdn Bhd. If custodian intends to create his own promotional items, he need to get written approval from MaxMoney Management.
Please go to:
  1. Go to https://www.maxmoney.com/my/.
  2. Click Sign In.
  3. Click Forgot Password.
  4. Enter Email Address.
  5. An instruction will be sent to your email to proceed with your request.
  1. Go to https://www.maxmoney.com/my/.
  2. Select profile, select my account.
  3. Update income source and nature of business.
If you recommend another person, they register and they successfully do 10 transactions within 30 days, you are entitled to receive RM 150.