Have a question about MaxMoney?

Our customer support is only a call away and can be reached at 1800-18-6000 to help you with your transactions or answer any enquiries.

Email Us

If you’re encountering an issue or problem when transacting with MaxMoney, you can always email us directly or via the form below.

Email Support


Give us a call if you need to speak to our Customer Service or Support. We are available to assist you between 9 A.M. and 6 P.M. from Monday to Friday.


If you’re an existing user of MaxMoney and are experiencing trouble or have a question before signing up, drop us a line below and we’ll help you out.

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You can check the latest & updated counter rates at https://www.maxmoney.com/my/rates . If you are looking for online money transfer or online money exchange rates, please click here https://www.maxmoney.com/my/
  • Indonesia - BNI, Kantor Pos & Alfamart
  • Nepal - Anywhere
  • Bangladesh - Dutch Bangla Bank, Uttara, NCC Bank, Krishi Bank, Rupali Bank, Pubali Bank, Premier Bank and Prime Bank
  • Philippines - Cebuana
  • India - Muthoot Finance
  • Pakistan - MCB Bank
  • Vietnam - Donga, Agri bank
Country Account Deposit (RM) Cash Pickup (RM)
Singapore 25 NA
Bangladesh 10 10
India 12 12
Philippines 12 12
Indonesia 10 10
Nepal 12 12
Vietnam 13 13
Thailand 15 NA
Pakistan Free
1-800 15
>= 801 Free
Country Time (Working Day) Cash Pickup Account Deposit
Singapore Before 2.30pm
After 2.30pm
NA Sameday
Next business day
Bangladesh Before 6pm 5 minutes to next business day Next business day
India Before 6pm 5 minutes to next business day Sameday to next business day
Philippines Before 6pm 5 minutes to next business day Next business day
Indonesia Before 6pm 5 minutes to next business day Immediate to next business day
Nepal Before 6pm 5 minutes to next business day Sameday to 3 days
Vietnam Before 6pm 5 minutes to next business day Next business day
Thailand Before 6pm NA Next business day
Pakistan Before 6pm 5 minutes to next business day Sameday to next business day
*Notes: In the event of incorrect beneficiary details or unavoidable circumstances service could be delayed
TheMaximum amount can be transferred will follow Bank Negara's regulation.
It depends on your ATM withdrawal limit set on your bank card, it varies from MYR 5,000 to MYR 50,000.
You can send money through our branch offices. You can get the branch list from https://www.maxmoney.com/my/contact#branches or you could transfer online at https://www.maxmoney.com/my/signup
Because we guarantee safe and prompt transfer of your hard earned money at best rates and lower cost. The transfered money reaches the beneficiary at near to immediate from sending time. Every amount can be sent safely and cost effectively. Receiver do not need to pay any service charge to receive money. Therefore, the receiver can collect the full amount from our partners.
You can always contact us to get your transaction updates. Please be informed that the informations will be delivered only upon verification done.
Please check your bank account to confirm the debited amount. If you notice any discrepancies, kindly call or whatsapp +6012 652 1806 You could also email to hello@maxmoney.com with order ID and the correct amount for us to proceed with next course of action.
Passport is needed and required to send overseas. However, if customer doesn’t have Passport they can also bring/show their “Home Country ID” or “Government Photo ID”.
  1. Go to https://www.maxmoney.com/my/ and log in.
  2. Click Setting button.
  3. Click "My Beneficiary" tab.
  4. Click "Add Beneficiary" tab.
  5. Fill in beneficiary information and save it.
Please go to:
  1. Go to https://www.maxmoney.com/my/.
  2. Click Sign In.
  3. Click Forgot Password.
  4. Enter Email Address.
  5. An instruction will be sent to your email to proceed with your request.