Have a question about Max Money?

Our customer support is only a call away and can be reached at 1800-18-6000 to help you with your transactions or answer any enquiries.

Email Us

If you’re encountering an issue or problem when transacting with Max Money, you can always email us directly or via the form below.

Email Support


Give us a call if you need to speak to our Customer Service or Support. We are available to assist you between 9 A.M. and 5 P.M. from Monday through Friday.

+6 03 8912 4826


If you’re an existing user of Max Money and are experiencing trouble or have a question before signing up, drop us a line below and we’ll help you out.

Drop us a line


  • Indonesia - BNI, Kantor Pos & Alfamart
  • Nepal - Anywhere
  • Bangladesh - Islami Bank
  • Philippines - Cebuana, M Ihuiller & BDO
  • India - Muthoot Finance
  • Pakistan - UBL Bank
  • Vietnam -Sacombank
Yes. Example as shown below:-
  1. Indonesia = RM 10.00 + 6% GST = RM 10.60
  2. Nepal = RM 12.00 + 6% GST = RM 12.72
  3. Bangladesh = RM 10.00 + 6% GST = RM 10.60
  4. India = RM 12.00 + 6% GST = RM 12.72
  5. Pakistan = RM 15.00 + 6% GST = RM 15.90
  6. Vietnam = RM 13.00 + 6% GST = RM 13.78 (1 - 1500)
  7. Vietnam = RM 20.00 + 6% GST = RM 21.20 (1500.01 - 4000)
  8. China = RM 25.00 + 6% GST = RM 26.50 (Account transfer not avavilable)
  9. Philippines = RM 12.00 + 6% GST = RM 12.72
  10. Thailand = RM 15.00 + 6% GST = RM15.90
Cash Pick up - 12 minutes on working Hours. 1- 2 hours during non working hours. Transfer to account:
  1. Indonesia = 1 hour
  2. Nepal = 1 hour
  3. Bangladesh = 1 hour
  4. India = 1-2 working days
  5. Pakistan = 1-2 working days
  6. Vietnam = 1 hour
  7. Thailand = 1-2 working days
  8. Philippines = 1 day
TheMaximum amount can be transferred will follow Bank Negara's regulation.
The maximum amount a customer can send a day is RM 10,000.
However it also depends on the ATM withdrawal limit set on their bank card.
You can send money through our branch offices and agents. You can get the branch list from http://www.maxmoney.com/stores.html
Because we guarantee safe and prompt transfer of your hard earned money at best rates and lower cost. The transfered money reaches the beneficiary at near to immediate from sending time. Every amount can be sent safely and cost effectively. Receiver do not need to pay any service charge to receive money. Therefore, the receiver can collect the full amount from our partners.
You can always contact us to get your transaction updates. Please be informed that the informations will be delivered only upon verification done.
You can contact us or email to [email protected] the correct amount for us to proceed with next cause of action.
Passport is needed and required to send overseas. However, if customer doesn’t have Passport they can also bring/show their “Home Country ID” or “Government Photo ID”.
  1. Go to https://www.maxmoney.com/my/ and log in.
  2. Click Setting button.
  3. Click "My Beneficiary" tab.
  4. Click "Add Beneficiary" tab.
  5. Fill in beneficiary information and save it.
The promotional products will be given by Max Money to all SST - Max Terminal custodian. However, for additional promotional material the custodian can request from Max Money Sdn Bhd. If custodian intends to create his own promotional items, he need to get written approval from Max Money Management.
Please go to:
  1. Go to https://www.maxmoney.com/my/.
  2. Click Sign In.
  3. Click Forgot Password.
  4. Enter Email Address.
  5. An instruction will be sent to your email to proceed with your request.
  1. Go to https://www.maxmoney.com/my/.
  2. Select profile, select my account.
  3. Update income source and nature of business.
Turn off the terminal for 30 seconds and restart in an area with decent mobile network before bringing it back to the location.
  1. Press the first grey button on the far left of the terminal.
  2. Press Password : 0000.
SST – Max Terminal custodian should purchase the Thermal Receipt paper on their own.
If you recommend another person, they register and they successfully do 10 transactions within 30 days, you are entitled to receive RM 150.